Returns & Exchanges
At Dualtron, we want to ensure you are completely satisfied with your high-performance electric scooter. If your purchase doesn't meet your expectations, we offer a 30-day return window for items in original, unused condition.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Equipment
Ensure the scooter is clean and packed securely in its original factory packaging, including all chargers, tools, manuals, and accessories.
Ship to Service Center
Affix the provided shipping label and drop the package off at an authorized carrier location; we recommend utilizing tracking for all high-value sports equipment.
Inspection and Refund
Once our technicians verify the unit's condition and odometer reading, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing